Terms of Service

1. Our services

Francis Web Agency provides web design, web development, custom web application development, search engine optimization, website management plans, and AI receptionist services. The exact work, timeline, and price for any project are set out in a written proposal or agreement, which takes precedence over general statements on this site.

2. Quotes and proposals

Prices listed here, including “starting at” package prices, are starting points, not final quotes. Your final price is set in your proposal, based on scope. A project begins once you've approved the proposal and paid the deposit.

3. Payment

• Website projects are billed 30% to start and the remaining 70% once you approve the finished site, before it launches, unless your proposal says otherwise. You may pay the full price up front instead; the price is the same.
• Larger projects may be billed by milestone, as set out in the proposal. Changes in scope are priced and approved before the work starts.
• Care Plans, the AI receptionist and SEO are billed monthly, in advance, at the rate for your chosen plan.
• Edits for a website without a Care Plan are billed by the hour at $35 an hour.
• Invoices are due on the terms stated. Late or missed payments may pause work or active services until they're resolved.

4. Your responsibilities

To keep a project on schedule, you agree to provide the content, access, and feedback we need in a timely way, and to make sure you have the rights to any text, images, or materials you hand us.

5. Revisions and scope

Each proposal defines what's included. Work beyond that scope (extra pages, new features, or requests outside your support plan) is quoted and approved before we start it.

6. Ownership and intellectual property

When your project is paid in full, you own the final website and its custom content. We keep ownership of any pre-existing tools, code libraries, or components we reuse across projects, and we may show the finished work in our portfolio and marketing unless you ask us in writing not to. You're responsible for holding the rights to anything you provide us.

7. Third-party services

Projects often rely on third-party services: hosting, domains, plugins, and the like. Their terms and fees are separate from ours, and we're not responsible for outages or changes on their end.

8. Hosting, Care Plans and monthly services

The first year of hosting is included with every website. After that, hosting continues under a Care Plan, or under Hosting Only at $10 a month (hosting, monitoring, updates and backups, without edits).

Care Plans and other monthly services have no contract and renew monthly until cancelled. You can cancel or change your plan any time before the next billing period; cancelling stops future billing but doesn't refund the current period, and unused edit time doesn't roll over.

9. Results and warranties

We build to a high standard and follow current best practices, but we can't guarantee specific outcomes like search rankings, traffic, or revenue; those depend on factors outside our control. Our services and this site are provided “as is,” without warranties of any kind, to the extent the law allows.

10. Limitation of liability

To the fullest extent the law allows, Francis Web Agency isn't liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount you paid us for the work the claim relates to.

11. Termination

Either of us can end a project with written notice. If you end one partway through, you're responsible for the work completed up to that point, and deposits are non-refundable once work has started.

12. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.

13. Changes to these terms

We may update these Terms from time to time. Continuing to use the site or our services after a change means you accept the updated Terms.

14. Contact

Questions about these Terms? Email info@franciswebagency.com or call (229) 929-5550.